FAQ
A quick reference for shopping at Vgtfr™, from order preparation to after-purchase care.
Who runs the store, and what can I shop for?
Vgtfr™ is an online car accessories store owned and operated by Xiamen Jingjiegou Technology Information Co., Ltd.. Our business address is Unit 1003, B3, No. 380 Qishan Road, Huli District, Xiamen City.
When will my order be processed and delivered?
Orders normally take 2–4 business days to process after payment confirmation. Holidays, promotional periods or unusually high order volumes may extend this to up to 5 business days. Standard shipping to supported United States destinations generally takes 10–15 business days after dispatch.
How much is shipping, and where does my order start?
Available shipping methods and their applicable charges are calculated and displayed at checkout before payment. Our facilities or designated partners may fulfill the order depending on inventory availability, product location and destination. The physical shipment origin may differ from our business registration address.
How will I follow my shipment?
After dispatch, available tracking information is normally provided by email or the applicable order-tracking method. If it has not updated for an extended period, appears lost, or shows delivery but you cannot locate the parcel after reasonable checks, send your order number to service@vgtfr.com.
What are the return window and request steps?
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact service@vgtfr.com before returning anything, with your order number, item, reason and photographs or videos where relevant. After review and approval, we will supply the return warehouse address and instructions. Do not automatically send goods to our business registration address.
Who pays return shipping, and when is a refund processed?
The customer generally pays shipping for eligible preference-based returns. If a product or fulfillment problem causes a damaged, defective, incorrect, incomplete or materially misdescribed item, we provide an appropriate solution without requiring you to bear additional costs caused by that error.
After an approved returned item is received and inspected, eligible refunds go to the original payment method and are generally processed within 5–10 business days.
Can I cancel, or get help with an incorrect order?
Ask promptly before fulfillment begins. Cancellation is not guaranteed after fulfillment or shipment starts; there is no cancellation fee for a successful cancellation before fulfillment.
For a damaged or incorrect order, send your order number and relevant supporting photographs or videos. After review, we will offer a reasonable replacement, refund or return solution according to the circumstances.
How do I contact you?
Email service@vgtfr.com or call +86 18745566400. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.
Business information
Vgtfr™ is owned and operated by Xiamen Jingjiegou Technology Information Co., Ltd..
- Brand: Vgtfr™
- Legal company: Xiamen Jingjiegou Technology Information Co., Ltd.
- Business address: Unit 1003, B3, No. 380 Qishan Road, Huli District, Xiamen City
- Website: vgtfr.com
- Customer support: service@vgtfr.com
- Telephone: +86 18745566400
- Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST