Shipping Policy

Following successful payment confirmation, normal order processing takes 2–4 business days. Holidays, promotions, unusually heavy order volume and other peak periods may extend processing to up to 5 business days.

This preparation period is separate from the time spent in transit.

Standard shipping to supported United States destinations generally takes 10–15 business days after dispatch. These are estimates rather than guaranteed arrival dates. Destination, carrier operations, customs procedures where relevant, weather, seasonal volume and other transportation conditions may affect transit.

Checkout shows the available shipping methods and the shipping charges calculated for the order before payment is completed. Review that charge before placing your order.

Stock availability, product location and the delivery destination determine whether an order is fulfilled by our facilities or a designated fulfillment partner. The dispatch location can therefore differ from our business registration address.

After dispatch, available tracking details are normally supplied by email or the applicable order-tracking method. Allow a reasonable period for the carrier to register tracking activity.

Inventory or product location may occasionally require separate shipments for one order. Where that happens, separate tracking information may be supplied.

For tracking that has not changed for an extended period, an unusually delayed shipment or a parcel that appears lost, email service@vgtfr.com with your order number and any available tracking details. We will examine the shipment information and, where appropriate, work with the carrier or fulfillment provider on a reasonable next step.

If a parcel is marked delivered but is missing, check the mailbox or delivery area, reception desk, household members, neighbors and carrier notices. If these checks do not locate it, contact us so we can review the circumstances.

Provide a complete, accurate shipping address at checkout. If you discover an error after ordering, contact us promptly. Once fulfillment or shipping has started, an address change cannot be guaranteed.

Vgtfr™ is owned and operated by Xiamen Jingjiegou Technology Information Co., Ltd..

• Brand: Vgtfr™
• Legal company: Xiamen Jingjiegou Technology Information Co., Ltd.
• Business address: Unit 1003, B3, No. 380 Qishan Road, Huli District, Xiamen City
• Website: vgtfr.com
• Customer support: service@vgtfr.com
• Telephone: +86 18745566400
• Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST