Return & Refund Policy

The return window for eligible products is 30 calendar days from confirmed delivery.

For a standard return, the item should generally meet the following requirements:

• Unused and in its original condition.
• All original parts and accessories included.
• Original packaging included where reasonably possible.
• Valid proof of purchase or the relevant order information supplied.

Email service@vgtfr.com before shipping anything back. Provide the order number, the item you want to return, the reason for the request, and photographs or videos where relevant.

Our team will review the request. Once approved, we will give you the appropriate return warehouse address and instructions. Do not automatically use the business registration address as the return destination.

For an eligible change-of-mind or personal-preference return, or another return unrelated to a product or fulfillment problem, the customer is generally responsible for return shipping.

Where a product or fulfillment error causes a damaged, defective, incorrect, incomplete or materially misdescribed item, we will arrange an appropriate replacement, refund or return solution without asking the customer to bear additional costs caused by that error.

We may inspect returned items on receipt to confirm that the applicable return conditions have been met. After an approved return has arrived and been inspected, an eligible refund goes to the original payment method.

Our refund processing generally takes 5–10 business days. A bank or payment provider may need additional time to display the credit in your account.

Contact support as soon as reasonably possible if an order is damaged, defective, incorrect, incomplete or materially different from the description. Include your order number and supporting photographs or videos where appropriate. After review, we will offer a reasonable replacement, refund or return arrangement suited to the circumstances.

Email service@vgtfr.com promptly if you want to cancel. We will make a reasonable effort to honor a request received before fulfillment begins, but cannot guarantee cancellation after fulfillment or shipment has started.

There is no cancellation fee when an order is successfully canceled before fulfillment.

Vgtfr™ is owned and operated by Xiamen Jingjiegou Technology Information Co., Ltd..

• Brand: Vgtfr™
• Legal company: Xiamen Jingjiegou Technology Information Co., Ltd.
• Business address: Unit 1003, B3, No. 380 Qishan Road, Huli District, Xiamen City
• Website: vgtfr.com
• Customer support: service@vgtfr.com
• Telephone: +86 18745566400
• Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST